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Banks Track your Account

 The banks have excellent records on your account with them.  They track everything to build models to predict customer behavior and to predict your behavior.  

Why Banks Track your Account

Banks have a lot of data on your account.  They have the information from your credit report when you applied for credit, your application for credit, They also have the internal history of your account or accounts with them.  They know how long after the statement you make your payment.  They see the cycles in your spending.    Banks have statisticians to measure everything and to predict how good of a customer you are.  

Should the bank offer you a new mortgage, credit card, zero percent loan, new checking account is all generated from the statistics derived from your credit file with them.

Banks Cannot Access your Current Credit History

Interesting but Banks do not have access to your current Credit History.  When you apply for credit they can access your credit history at the time of application.  Usually they cannot access your history again without you requesting a credit increase or another source of credit.

Banks Track your Customer Service Usage

If you are grumpy and mean to the customer service agent they make a note of it on your customer service account.  Next time you call Customer Service, your history will come up.  The agent will know you are a pain in the rear or really nice.  Who do you think they will be more helpful with?

This is why I strongly recommend always being overly nice to Customer service.

Do not Pay on the last Day

I strongly recommend paying your bill well before the last day of your grace period.  Technically you have 21 days after the statement date to make the payment.  I normally set my auto-pay to pay between ten and fifteen days after the statement date.

Your Future Offers from the Bank

I believe the banks closely monitor all of your interactions with the bank.  They base future zero percent and new credit card offers and new mortgage offers from your current bank file.  I believe how you treat customer service plays into this internal data also.


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